Effective Date: 29 May 2025
Dear Inc. is the data controller.
This Policy applies to doczap.io, its APIs, SDKs, dashboards, support channels, marketing sites, and related services.
| Category | Examples | Purpose |
|---|---|---|
| Account Data | Name, company, email, phone | Account creation, authentication, support |
| Payment Data | Last-4 digits, card brand (tokenised by Stripe) | Billing, fraud prevention |
| Technical Logs | IP address, user agent, API key ID, request/response metadata | Security, abuse monitoring, analytics |
| Content Data | PDF or other files Customer uploads for Template creation | Rendering, QA, support |
| Communications | Emails, tickets, chat transcripts | Customer service, dispute resolution |
Provide and improve the Service, process payments, communicate with Customer, detect fraud, comply with law, enforce Terms, and conduct analytics.
Data may be stored or processed in Japan, the United States, the EU, or other regions where we or our processors operate. For EEA/UK transfers we will implement Standard Contractual Clauses (SCC) or successor mechanisms.
TLS 1.2+, encryption at rest, least-privilege access, vulnerability scanning, incident-response plan. In case of personal-data breach we will notify authorities and affected users within 72 hours where required by law.
| Data | Retention |
|---|---|
| Account & Billing | 5 years after termination (tax & audit) |
| Technical Logs | 2 years |
| Uploaded PDFs for Template creation | 90 days after Template delivery (unless longer retention requested in dashboard) |
Where applicable (e.g., GDPR, UK DPA, CCPA/CPRA) you may request access, correction, deletion, restriction, data export, or opt-out of certain processing. Contact privacy@doczap.io.
We send product updates and marketing emails only with consent; you may unsubscribe at any time.
The Service is not directed to children under 16. We do not knowingly collect their personal data.
We will post any changes on this page and, for material changes, notify registered users at least 30 days in advance.
Questions: privacy@doczap.io
Data-protection officer: DPO Office, Dear Inc., Tokyo.